Zaxby's Chicken Fingers & Buffalo Wings

This is one of those cases where its obvious the GM doesn't pay attention to the store. This store has been closing early for months now. Recently my gf arrived more than 30 minutes before close to get dinner for us, and there were several cars in the drive through. She ordered two meals and a extra large fry, when she got her food there was no large fry. The more horrifying part was that all the chicken strips were not strips at all. The workers decided to gather all the scrap bits in the bottom of the tote and try to pass it off. As someone that managed several restaurants over my life, and has a friend that is a GM of Zaxbys in SC I know this is unacceptable behavior in the eye of the Franchise. This chicken could have resulted in serious food poisoning or other issues, and I told my girlfriend its unsafe to ingest. To top it all off as she goes through the drive through again because they messed up the order they shut off their fryers. So they begged her to take a refund instead. Another thing this store does is refuse to take more than one order at a time. The owner is losing out on thousands of dollars a week because people like me will pass by if we see 3+ cars waiting. This is one of the various obvious tells the GM is not paying any attention to his store. I use to frequent Zaxbys at least 3 times a week but the poor service and inability to take more than one order at a time has started to turn me away. That night sadly we had to go back out for dinner because s small amount of fries and a piece of toast does not make a dinner. The worst part is it wasn't just a waste of $20 because we had to go buy dinner again basically closer to $40 loss. To top it all off as well we weren't given any receipt which is a common occurrence, but we did get a receipt for the fry refund. Another classic example of complacently in management, and no goals driven by senior leadership. If your fine losing out on money every day as an Owner that's your choice and feel free to continue as you have been for the past few months.

Nothing good to say nothing bad to say about Zaxbys. This is the kind of place you go to when someone says hey let’s go to zaxbys and you thought they were kidding and they really weren’t. Then you think about it and you’re like hey I haven’t been there in 3 years let’s give it a shot. In a 7 game series against Chick Fil A this place is taking game 1 on the road because of the hot start they can get out to, but they are dropping 4 in blowout fashion after game 1. However, fun time inside Zaxbys because of the great people that eat there l. Lastly, service was one of the best performances I’ve seen in the SWCC (SouthWest Chicken Conference.

Shared that I had never been to zaxby's before today. Was referred by friend. Asked for side of fried mushrooms. Store associate just stared at me with a blank look.. (Guess I thought she'd be friendly, or helpful.) Offered me more fries. Wasn't sure what to expect. Chicken Fingers much smaller than expected for the price. Tasty. Crinkle cut fries could be crisper. Spoon for coleslaw would have been better than the fork.. It spilled off and onto my clothes and the floor real quick. I did enjoy the chicken and the coleslaw. Good flavor.

Came here for dinner and got the chicken niblerz. had to come back in because the buns were hard as a rock. lady who grabbed it told the cook “the buns are evidently too hard so remake it” and then went to go talk to the other three girls in the corner. disgusting food and workers show no responsibility or customer service. won’t be back